Effective Date: May 2026
99 Hotels ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the 99 Hotels mobile application, website, and related services.
1. Information We Collect
We may collect the following types of information:
- Name and profile details
- Email address
- Phone number
- Hotel booking information
- Payment transaction information
- Device information
- IP address and app analytics
- Push notification tokens
- Communication and support messages
2. How We Use Your Information
Your information may be used for the following purposes:
- Create and manage user accounts
- Process hotel bookings and reservations
- Send confirmations and booking notifications
- Provide customer support
- Improve app performance and user experience
- Prevent fraud and unauthorized activity
- Maintain platform security
- Comply with legal obligations
3. Payment Information
Payments within the 99 Hotels platform may be processed through trusted third-party payment providers such as Razorpay, PhonePe, or similar services.
We do not store your complete debit card, credit card, banking passwords, or UPI credentials on our servers.
4. Firebase and Third-Party Services
99 Hotels may use Firebase services provided by Google for:
- User authentication
- Push notifications
- Cloud database storage
- Crash reporting
- Analytics and performance monitoring
These third-party services may collect technical information according to their own privacy policies.
5. Data Sharing
We do not sell your personal information.
Your information may only be shared:
- With hotel owners related to your booking
- With payment providers for transaction processing
- When legally required by authorities
- To protect platform security and prevent fraud
6. Data Security
We implement reasonable administrative, technical, and security measures to help protect your information. However, no online platform or internet transmission method can guarantee complete security.
7. Data Retention
We retain user information only for as long as necessary to:
- Provide services
- Maintain booking records
- Comply with legal obligations
- Resolve disputes
- Prevent fraud and abuse
8. Account Deletion
Users may request deletion of their account and associated personal data at any time.
To request account deletion, please send an email including:
- Your registered email address
- Your registered mobile number
- A clear request for account deletion
Account deletion requests are generally processed within 7 business days.
Certain records related to transactions, legal compliance, fraud prevention, or unresolved disputes may be retained temporarily where required by law.
9. Children's Privacy
99 Hotels is not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. Your Rights
Depending on applicable laws, users may have rights to:
- Access their personal data
- Correct inaccurate information
- Request deletion of their information
- Withdraw consent where applicable
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, you may contact us: